Refund policy

We want you to love your Nurlin hardware. If something isn't right, you have 30 days from the day your order arrives to return it.

What we can accept

Items must be unused, in their original condition and packaging, with all fixings included. We can't accept items that have been fitted, altered or damaged after delivery, or custom / made-to-order pieces and sample chips.

How to return

Get in touch through our contact page with your order number and we'll guide you through the return. Please don't send items back before contacting us.

Refunds

Once your return is received and inspected, we'll refund your original payment method within 5–10 business days. Original shipping is not refunded unless the item is faulty or incorrect.

Faulty or incorrect items

If your order arrives faulty, damaged or not as described, contact us within 30 days and we'll arrange a free replacement or full refund, including any return shipping.

Return shipping

Unless an item is faulty or incorrect, return shipping is the customer's responsibility. We recommend a tracked service, as we can't be responsible for items lost in transit.